FAQ
Orders and shipping
Where do you ship?
BuddyArmor currently ships to the United States, Canada, Australia, China including Hong Kong SAR, Macao SAR and Taiwan Region, Japan, and South Korea. Some remote areas may be excluded from free shipping.
How long does delivery take?
Most orders are processed within 2 business days. Standard shipping usually takes 8-15 business days depending on the destination.
How much is shipping?
Standard shipping is $9.90. Orders over $39 qualify for free standard shipping, excluding remote areas.
Returns and refunds
What is your return window?
You can request a return within 30 days after receiving your order. Items must be unused, unworn, with tags, and in the original packaging.
Are customized products returnable?
Customized items such as engraved tags, personalized AirTag holders, and products with registered QR information are not returnable unless they arrive damaged, defective, or incorrect.
Who pays return shipping?
Customers are responsible for return shipping unless the item is damaged, defective, or incorrectly shipped. Please contact support before sending anything back.
Product questions
Does BuddyArmor Find include GPS or Bluetooth tracking?
No. BuddyArmor Find is a QR-based pet recovery system. It does not provide active GPS or Bluetooth tracking. When someone scans the QR code and shares their location, the owner can view the updated location through the web portal.
Is an Apple AirTag included?
AirTag-compatible products do not include an Apple AirTag unless the product page clearly says otherwise.
How do I choose the right size?
Please measure your pet before ordering and compare the measurement with the size guide on the product page. For collars, allow a comfortable two-finger gap. For harnesses, measure chest and neck areas carefully.
Support
How do I contact BuddyArmor?
Email us at support@buddyarmor.com. Include your order number, email used at checkout, and photos if you are reporting a product issue.
How do I track my order?
Use the Track Order page or contact us with your order number and checkout email.